# Wallet Claim

Before claiming a wallet, you must select a pin code for the wallet claim.

You need to choose a pin code that is used to encrypt wallet access on the Tokiphy platform. Once this wallet claim pin is chosen and applied, Tokiphy loses access to the wallet functionality without further user interaction.

{% hint style="danger" %}
**Please note that the wallet claim pin cannot be changed nor recovered.**
{% endhint %}

If you forget or lose your wallet claim pin, you will not be able to initiate a wallet export Tokiphy platform. 

{% hint style="info" %}
**The Pin must consist of a minimum of 6 and a maximum of 12 digits, and the first digit must not be zero.**
{% endhint %}

{% content-ref url="/pages/kL96T2i8REfciDnFb1pf" %}
[Wallet claim](/tokiphy-wallet/wallet-claim.md)
{% endcontent-ref %}

​Once you receive the confirmation email for your wallet claim, you must click on the link provided in the email to complete the process. If you do not confirm the email within 5 minutes, the wallet claim procedure will be canceled.

{% hint style="info" %}
**To complete your claim, please click on the "CLAIM NOW" button and check your email. You must confirm your claim within 5 minutes.**
{% endhint %}

An email will be sent to the email address that you provided when you registered your Tokiphy card.


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